Do I need an internet connection?

Yes, the LinkPOS application uses the internet connection to connect to your merchant account service for credit card transactions. Typical installations also have a receipt printer and cash drawer connected to the LAN so the application can print customer receipts and open the cash drawer. Having access to the internet also means the application will automatically sync with cloud-base services allowing you to edit menus and view real-time sales reports.

What happens if I lose my internet connection?

Our point-of-sale application has an offline mode. When offline, you can still process sales but will need to use an external credit card machine (e.g. Verifone) to process credit cards. The iPad has 10 hours of battery life; if it loses power, you can continue to use it.

Are the iPads mobile or do they require cables?

We suggest keeping the iPads plugged in so they are fully charged. However, you can choose to have them wireless. The printers, cash drawers and external credit card machines require power and Ethernet connections to function.

Will LinkPOS work with my menu?

LinkPOS is easily modified to meet your business needs. You can change your menu, your logos, your food items, your prices and even your menu flow. You will not need to call us or pay us to make changes to your menu. However, our 24/7 support staff is available to assist if necessary.

Can we update our own menu?

You can update your menu at any time from any browser; you can even do it via your new iPad. Although we are happy to walk you through the menu management, you will have the ability to change whatever you’d like and immediately see those changes in the application.

How do we train employees on the new point-of-sale system?

Our point-of-sale system was designed by customers, not accountants or engineers. Your employees will find it easy to use and will become comfortable with the interface after only a few minutes. We provide live online training before you install LinkPOS. The training will take little to no time, especially for employees already familiar with Apple products. Our support staff is available 24/7 and will walk you through any questions or concerns that arise. Additional training materials are available on our customer portal.

What reports do you offer?

A variety of reports are available to you from any online browser. Some of our restaurant, retail, and membership reports include:

  • Sales Summary
  • Receipt Detail
  • Credit Card Detail
  • Deleted Tickets
  • Loyalty Customers
  • Inventory
  • Sales Comparison
  • Hourly Sales
  • Weekday Sales
  • Daily Sales
  • Tip Distribution
  • Labor Schedule
  • Time clock Summary
  • Coupon Redemption
  • Toppings
  • Register Balance History
  • Payroll Summary
  • Members List
  • Class Report
  • Attendance
  • Tax Exempt Sales

Reports for franchises and multi-location businesses include:

  • Cross-Store Total Sales
  • Cross-Store Transaction Average
  • Cross-Store Sales
  • Cross-Store Payment Summary
  • Cross-Store Inventory
  • Royalties

How would I access information about my stores?

Your store management and reports are available through our secure customer portal. You can view current sales and reports and make changes to menus from anywhere in the world.

What If I have more than one location?

Working with franchises and multi-site businesses is our specialty. We can easily handle more than one location. You can view reports for all locations together, or single location at a time.  Change menus independently or all together for your business.

Is my credit card processing secure?

According to Ambiron Trustwave, “The food service industry has the highest level of security compromise cases over any other industry, with 62 percent of all food service operations reporting security cases.” Retail and other service industries aren’t far behind. All aspects of our LinkPOS application—network, hardware, software—are PCI compliant. We never store credit card information, ensuring customer payments maintain the highest level of security.

What is PCI security?

PCI security is the standard required to process payment cards. These standards were created to protect consumers from theft of card and personal information. LinkPOS strictly adheres to the Payment Card Industry Data Security Standard (PCIDSS). It is our highest priority to keep you and your customer’s payment information safe.

How do you set up the point-of-sale software and system?

LinkPOS is easy to install because the hardware arrives pre-configured. You could easily set it up by yourself, but we are happy walk you through the installation. We have support available 24/7 in case you have any issues or problems.

How can I get help with support?

You can reach us 24/7 toll-free at 855-IPAD-POS (855-472-3767) or email us at info@linkpos.com. Our support personnel are knowledgeable and can quickly assist you with any of your needs.

What do I need to do to get started?

You can Get a Quote by following this link or clicking on the Contact us tab at the top of the screen. You can also reach our sales line at 855-472-3767 opt. 1.

Customer Service

Still haven’t found what you’re looking for? Drop us a line using the contact form below or send us an email at info@linkpos.com. You can also ring us at 855-472-3767.

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